Frequently Asked Questions


How does Name Your Price Work?

Select items on are available under our Name Your Price program. Simply request your desired price on a particular item. There is no risk. If your offer is not approved, your credit card will not be charged.

If your bid is accepted, the charge for this sale will be processed right away. So please ensure that your order is correct and exactly what you need. Name Your Price products must be purchased separately from other products, any other items currently in your cart will be removed when proceeding to the next step.

All our standard policies remain the same including returns and warranties.

How can you sell at such low prices?
We make large purchases direct from the factory to ensure we get the lowest prices and pass the savings on to you.

When should I order a display?
We suggest that you order well in advance of your next exhibition so that the display will be available at the appropriate time without having to pay rush charges or expedited shipping fees. Don't wait until the last minute!

What forms of payment do you accept?
We accept Visa, MasterCard, American Express.

How much is shipping?
Shipping depends on where you are located and how soon you need the product, whether it's one trade show booth or several counters. We can ship anywhere in the world. Most of our business is done in North America.

How are displays shipped?
We normally ship FedEx Ground within the USA but can ship other ways including overnight once your display is ready for shipment.

Many of our displays are in constant use traveling across the country every few days. Other clients purchase several displays so they can be stored at convenient locations.

What is your lead-time? How long will it take to get my display shipped?
Lead Times vary by product. Please check our lead times page for the latest lead times.

Do you charge tax?
We only charge tax if we ship to an address inside California.

Does the shipping case have wheels?
Yes. One person should have no problem transporting our trade show displays.

What file formats do you accept? How do I submit graphics?
We accept Adobe Illustrator 8.0 or later & Adobe Photoshop 5.0 or later. At the time of your order, we will email you a private location to upload your art to us via FTP. Or call us at (866) 957-6787 to arrange a different method of file transfer

How do pop-up fabric panels/graphics and frames fit?
Both types of panels connect using a magnet-to-magnet connection.

How long is the setup time? Is it easy?
Setting up one of our Pop-Up trade show exhibits usually takes about 15 minutes if it's your first time. After that it's usually 10 minutes. Some of our displays, such as hybrid displays and panel systems can take longer to set up. All of our products come with easy-to-read instructions.

How much do your exhibits weigh?
A 10' Pop-Up unit only weighs 95 lbs. fully packed and can ship on any airline. Some airlines charge a fee due to 50-70 lb. limits.

How long will my display last?
For many years, if handled properly. The graphics can be easily updated as your products and messages change.

Return Policy
Unused, undamaged items in their original packing materials may be returned for a full refund (less shipping costs) if you notify us within 3 days of receipt of your shipment. Please call first and we will issue you an RA Number which should be clearly marked on the outside of your package. Items with custom graphics or materials are not refundable. You are responsible for return shipping.

All returns after three days, and up to thirty days are subject to restocking fees. No returns will be accepted after thirty days, however, if your product is unused and in the original shipping carton and is NOT a non-returnable item as specified above, we may at our discretion, issue you a store credit less the restocking and shipping costs.

Important Note: Color reproduction cannot be guaranteed; nuances may not be visible on screen. If color accuracy is critical, please don’t choose a color based upon what you seen on screen.. Screens do vary. Please ask for swatch samples of our fabric panels before ordering. We do our best to produce your graphics and 99% of our customers are 100% satisfied with our results. However, if the color accuracy of your artwork on graphic panels is critical, please order a proof. The cost is only $25.00 plus shipping. The cost of redoing all of your graphics could run as much as $1,000.